Careers
Career Opportunities
IT Support Specialist- Farmington
Franklin Savings Bank is seeking a customer-focused Information Technology Support Specialist to join our dynamic and growing technology team. This position provides front-line technical support for employees across the organization while helping maintain the reliability, security, and performance of the bank’s technology infrastructure.
Key responsibilities:
- Serve as the first point of contact for technology support requests, resolving issues and delivering excellent customer service.
- Troubleshoot hardware, software, network, and system-related issues across desktops, servers, and other technology platforms. This includes occasional travel to our branches within a 125-mile radius from Farmington, ME.
- Maintain accurate records of support requests, system changes, and technical documentation.
- Assist with maintaining and securing critical technology systems to support daily banking operations particularly supporting Microsoft 365 and Azure environments
- Coordinate with technology vendors for application support, equipment procurement, and specialized services.
- Monitor system performance and assist with optimizing technology resources to minimize downtime.
- Assist with inventory management of technology equipment, supplies, and software assets.
- Install, configure, and maintain computer hardware, software, peripherals, and network-connected devices.
- Support technology projects, implementations, and ongoing improvements across all bank locations.
- Stay current with emerging technologies, industry trends, and best practices through ongoing training and professional development.
- Participate in an on-call rotation and provide after-hours support when needed.
Qualifications:
- Education: Associate’s degree or equivalent experience in IT support or a related field.
- Demonstrated ability to provide outstanding customer service, acting with an appropriate sense of urgency when addressing user needs.
- Ability to communicate technical information clearly to both technical and non-technical users.
- Strong troubleshooting and problem-solving skills.
- Knowledge of computer hardware, software, networking, and operating systems.
- Exceptional ability to self-direct and self-prioritize work tasks, ensuring efficient management of workload and deadlines without compromising quality.
- Capable of fostering positive relationships within the team and across departments, ensuring seamless collaboration and support.
Location:
- This position is on-site, located in Farmington, ME.
Why Join Our Team?
We offer a robust benefits package, including:
- Health, dental, vision, life, and disability insurance
- Paid vacation and holidays
- Education reimbursement
- 401(k) with employer contributions
- Pension plan
At Franklin Savings Bank, we value our employees as our greatest asset and are committed to their growth and well-being. We are proud of our culture, where we are dedicated to providing our employees with an environment of caring, comradery, and fun!
In addition, we prioritize our commitment to our communities in which we live and work. We sponsor roughly 140 events each year and in 2025 we donated more than $705,000 to local non-profits and community organizations!
Embrace the opportunity to grow with a team where your contributions are truly valued. Apply today at www.franklinsavings.bank/careers and include your cover letter, resume, and three professional references. This position will remain open until the right candidate is found.
Franklin Savings Bank is an Equal Opportunity Employer. All persons shall have the opportunity to obtain employment without discrimination.
Customer Service Representative- Jay
Every day our teams come to work filled with passion to be excellent, to find creative solutions and to positively impact the financial lives of our customers. Franklin Savings is a top-rated community bank, headquartered in the beautiful Western Maine foothills. Our workforce is made up of a highly motivated and experienced team dedicated to superior customer service.
As a Customer Service Representative, you have the opportunity to serve as the first point of contact for our valuable deposit customers and have an immediate impact on exceeding their banking needs and experience.
Key responsibilities:
- Provide excellent customer service
- Process transactions accurately and efficiently
- Promote the bank’s products and services to best meet the financial needs of customers
- Work well independently but also thrive in a team environment
- Be committed to building relationships with our customers
- Radiate positive energy
Qualifications:
- Customer service experience
- Robust attention to detail
- Desire to develop relationships with customers and individuals in the community in which you work
- Strong verbal and written communication skills
Position Details:
- Location: This position is on-site, located in Jay, ME.
- Training for the position will take place in Farmington, ME for three weeks.
- Saturday availability is required.
Why Join Our Team?
We offer a robust benefits package, including:
- Health, dental, vision, life, and disability insurance
- Paid vacation and holidays
- Education reimbursement
- 401(k) with employer contributions
- Pension plan
At Franklin Savings Bank, we value our employees as our greatest asset and are committed to their growth and well-being. We are proud of our culture, where we are dedicated to providing our employees with an environment of caring, comradery, and fun!
In addition, we prioritize our commitment to our communities in which we live and work. We sponsor roughly 140 events each year and in 2025 we donated more than $705,000 to local non-profits and community organizations!
Embrace the opportunity to grow with a team where your contributions are truly valued. Apply today at www.franklinsavings.bank/careers and include your cover letter, resume, and three professional references. This position will remain open until the right candidate is found.
Franklin Savings Bank is an Equal Opportunity Employer. All persons shall have the opportunity to obtain employment without discrimination.
Senior Customer Service Representative- Wilton
Every day our teams come to work filled with passion to be excellent, to find creative solutions and to positively impact the financial lives of our customers. Franklin Savings is a top-rated community bank, headquartered in the beautiful Western Maine foothills. Our workforce is made up of a highly motivated and experienced team dedicated to superior customer service.
As a Sr. Customer Service Representative, you have the opportunity to serve as the first point of contact for our valuable customers and have an immediate impact on exceeding their banking needs and experience.
Key responsibilities:
- Deliver exceptional customer service while assisting customers with transactions and banking needs.
- Process transactions accurately and efficiently in a fast-paced environment.
- Promote and cross-sell bank products and services to meet customers’ financial goals.
- Build and maintain strong relationships with customers and colleagues.
- Work independently while fostering a positive and collaborative team environment.
- Radiate positive energy
Qualifications:
- Customer service experience
- Robust attention to detail
- Desire to develop relationships with customers and individuals in the community in which you work
- Strong verbal and written communication skills
- Banking experience
Location:
- This position is on-site, located in Wilton, ME.
Why Join Our Team?
We offer a robust benefits package, including:
- Health, dental, vision, life, and disability insurance
- Paid vacation and holidays
- Education reimbursement
- 401(k) with employer contributions
- Pension plan
At Franklin Savings Bank, we value our employees as our greatest asset and are committed to their growth and well-being. We are proud of our culture, where we are dedicated to providing our employees with an environment of caring, comradery, and fun!
In addition, we prioritize our commitment to our communities in which we live and work. We sponsor roughly 140 events each year and in 2025 we donated more than $705,000 to local non-profits and community organizations!
Embrace the opportunity to grow with a team where your contributions are truly valued. Apply today at www.franklinsavings.bank/careers and include your cover letter, resume, and three professional references. This position will remain open until the right candidate is found.
Franklin Savings Bank is an Equal Opportunity Employer. All persons shall have the opportunity to obtain employment without discrimination.
Senior Network Administrator
Join the dynamic and growing Information Technology team at Franklin Savings Bank, a valued community partner in Western Maine, as a Senior Network Administrator. We embody core values of Community, Strength, Integrity, Compassion, and Excellence, driving us to serve our neighborhood and employees with dedication and care.
We are seeking an experienced and motivated Senior Network Administrator to help manage, secure, and enhance our enterprise technology environment. The ideal candidate combines advanced technical expertise with strong leadership, cybersecurity, and project management skills to support critical business operations and drive technology innovation.
Key Responsibilities:
- Design, implement, monitor, and maintain enterprise infrastructure, including cloud, on-premises, networking, and unified communications systems.
- Troubleshoot and resolve complex technical issues while working with vendors and internal teams.
- Lead infrastructure upgrades, modernization efforts, and technology improvement initiatives.
- Develop and implement solutions that leverage automation, AI, and process improvements to increase efficiency and scalability.
- Plan and manage major IT infrastructure projects from concept through completion.
- Provide technical leadership, mentoring, and knowledge sharing across the IT team.
- Support disaster recovery and business continuity planning, testing, and readiness.
- Participate in on-call support and provide after-hours assistance when needed.
Cybersecurity & Risk Management:
- Support and strengthen the organization’s cybersecurity program and information security initiatives.
- Assist with the development and maintenance of security policies, standards, and procedures.
- Monitor and manage security controls, vulnerability remediation, and risk mitigation activities.
- Participate in audits, compliance reviews, regulatory examinations, and related remediation efforts.
- Conduct risk assessments and support third-party/vendor risk management processes.
- Help ensure the protection of systems, networks, and sensitive information through adherence to industry best practices and regulatory requirements.
What We’re Looking For:
- Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field (or equivalent experience).
- 5+ years of experience in network administration, infrastructure management, cybersecurity, IT risk management, or a related technical roles.
- Strong knowledge of enterprise networking, systems administration, cloud technologies, and infrastructure security.
- Experience with Microsoft technologies, including Active Directory, Entra ID, Microsoft 365, and Azure.
- Understanding of cybersecurity operations, vulnerability management, and security best practices.
- Familiarity with industry regulatory and compliance frameworks.
- Experience with automation, AI-driven solutions, and process improvement initiatives is a plus.
Success Factors:
- Strong leadership, collaboration, and mentoring skills.
- Excellent project management and organizational abilities.
- Outstanding written and verbal communication skills.
- Strong analytical thinking and problem-solving capabilities.
- Commitment to operational excellence, customer service, and continuous improvement.
Location:
- This position is based in Farmington, ME
- This position can be in person, hybrid, or remote
- All candidates must live in, or be willing to locate to, the state of Maine
If you’re committed to your professional growth and passionate about technology, cybersecurity, teamwork and building resilient, scalable IT environments, we’d love to hear from you!
Why Join Our Team?
We offer a robust benefits package, including:
- Health, dental, vision, life, and disability insurance
- Paid vacation and holidays
- Education reimbursement
- 401(k) with employer contributions
- Pension plan
At Franklin Savings Bank, we value our employees as our greatest asset and are committed to their growth and well-being. We are proud of our culture, where we are dedicated to providing our employees with an environment of caring, comradery, and fun!
In addition, we prioritize our commitment to our communities in which we live and work. We sponsor roughly 140 events each year and in 2025 we donated more than $705,000 to local non-profits and community organizations!
Embrace the opportunity to grow with a team where your contributions are truly valued. Apply today at www.franklinsavings.bank/careers and include your cover letter, resume, and three professional references. This position will remain open until the right candidate is found.
Franklin Savings Bank is an Equal Opportunity Employer. All persons shall have the opportunity to obtain employment without discrimination.
Residential Loan Closer- Farmington
We are seeking an experienced Residential Loan Closer to support our lending team by ensuring all residential real estate loans are closed according to loan approval and the Bank’s policy requirements. The Loan Closer is responsible for preparing, reviewing, and coordinating all documentation necessary to close residential mortgage loans in compliance with investor, regulatory, and company guidelines while maintaining a high standard of customer service. This role works closely with lenders, processors, underwriters, real estate agencies, attorneys, title companies, and borrowers to ensure accurate, timely, and smooth loan closings.
Key responsibilities:
- Prepare, review, and finalize closing documents for residential mortgage loans, including purchase and refinance transactions (conventional and portfolio loans).
- Coordinate loan closings with borrowers, title companies, lenders and internal teams to ensure timely execution.
- Prepare, review, and balance closing disclosures and settlement statements in accordance with TRID requirements.
- Review loan files to confirm all prior-to-closing conditions and approval requirements have been satisfied.
- Ensure all loan documentation is accurate, complete, and consistent with approved terms prior to closing.
- Maintain compliance with internal policies, investor guidelines, and applicable federal and state regulations including TRID and RESPA
- Identify and resolve documentation and closing issues in collaboration with internal and external partners.
- Collaborate with borrowers, title companies, lenders, and other internal teams to resolve issues and meet closing timelines.
- Maintain complete and organized loan files in accordance with record retention and audit standards.
- Provide exceptional service to internal and external customers throughout the closing process.
Qualifications:
- 2-5 years of experience in loan closing or mortgage lending
- Strong knowledge of mortgage closing documents and lending regulations
- High attention to detail with strong organizational skills
- Ability to manage multiple loan files and deadlines simultaneously.
- Excellent communication and customer service skills
- Proficiency with loan origination systems (e.g., Encompass) and standard office software
- Associate’s degree or equivalent work experience; Bachelor’s degree preferred.
Our robust benefits package offer includes but is not limited to:
- Health, vision, and disability insurance
- 401(k) with employer contributions
- Pension plan
- Paid time off
- Educational benefits
Position Details:
- Location: This position is on-site, located in Farmington, ME.
Why Join Our Team?
At Franklin Savings Bank, we value our employees as our greatest asset and are committed to their growth and well-being. We are proud of our culture, where we are dedicated to providing our employees with an environment of caring, comradery, and fun!
In addition, we prioritize our commitment to our communities in which we live and work. We sponsor roughly 140 events each year and in 2025 we donated more than $705,000 to local non-profits and community organizations!
Embrace the opportunity to grow with a team where your contributions are truly valued. Apply today at www.franklinsavings.bank/careers and include your cover letter, resume, and three professional references. This position will remain open until the right candidate is found.
Franklin Savings Bank is an Equal Opportunity Employer. All persons shall have the opportunity to obtain employment without discrimination.
Branch Manager- Ellsworth
Lead a branch where exceptional customer service, strong operational excellence, and local relationships drive success. If you’re a people-first leader who leads from the front, supports your team in the day-to-day work, and takes pride in growing branch performance, this could be the role for you.
The Branch Manager is responsible for the overall success of the Ellsworth branch, including daily operations, staff leadership, audit readiness, customer experience, and community growth. This is a hands-on leadership role that requires a “player-coach” mindset – someone who can develop people while also stepping in to support customers and branch activity when needed.
Key Responsibilities:
- Hire, train, coach, and develop staff while ensuring excellent customer experience and consistent performance.
- Drive deposit and relationship growth through account opening, outbound calling, referrals, and community engagement.
- Lead from the front by assisting customers directly, resolving escalations, and stepping into daily branch work when needed.
- Ensure compliance with bank policies, procedures, and regulatory requirements while continuously improving branch results.
- Lead branch operations, including security, cash controls, dual control standards, and audit readiness.
Qualifications:
- Supervisory or leadership experience in banking, retail financial services, or a related customer-focused environment.
- Proven ability to coach and develop employees while maintaining high operational accuracy and accountability.
- Strong understanding of branch operations, deposit products, security procedures, and service expectations.
- Proven ability to generate new business through outreach and relationship building.
- Strong communication, problem-solving, and customer relationship skills.
- Comfortable being a hands-on leader who supports daily branch activity and leads by example.
- Commitment to community engagement and representing the bank with professionalism.
- Bachelor’s degree or equivalent experience.
Success in this role includes:
- A well-trained, confident team that delivers excellent customer experience.
- Deposit and relationship growth through proactive outreach and community presence.
- A Branch Manager who is visible, engaged, and willing to step in when needed.
- Strong operational controls and consistent audit readiness.
Location:
- This is an on-site position, located in Ellsworth, ME
Why Join Our Team?
We offer a robust benefits package, including:
- Health, dental, vision, life, and disability insurance
- Paid vacation and holidays
- Education reimbursement
- 401(k) with employer contributions
- Pension plan
At Franklin Savings Bank, we value our employees as our greatest asset and are committed to their growth and well-being. We are proud of our culture, where we are dedicated to providing our employees with an environment of caring, comradery, and fun!
In addition, we prioritize our commitment to our communities in which we live and work. We sponsor roughly 140 events each year and in 2025 we donated more than $705,000 to local non-profits and community organizations!
Embrace the opportunity to grow with a team where your contributions are truly valued. Apply today at www.franklinsavings.bank/careers and include your cover letter, resume, and three professional references. This position will remain open until the right candidate is found.
Franklin Savings Bank is an Equal Opportunity Employer. All persons shall have the opportunity to obtain employment without discrimination.
Mortgage Loan Officer- Western Maine Ski Country
We are currently seeking an experienced Mortgage Loan Officer to join our team and service our markets with a primary focus in the bustling Farmington and Rangeley regions. In this role, we are looking for an individual who is looking to team up with our highly dedicated and experienced lending workforce to further extend our product and servicing offerings to our robust customer base. Applicants should be positive, progressive, energetic, and organized. Our current lenders and future lenders must value the importance of relationship building, networking, and representation in their communities.
The successful candidate will:
- Develop and maintain strong relationships with new and existing customers and clients
- Work independently while thriving in a collaborative team environment
- Manage and grow a loan portfolio with confidence and expertise
- Exercise discretion and independent judgement while making loans within lending limits
Qualifications:
- One to five years of mortgage lending experience is preferred but a combination of education and experience is acceptable.
- Familiarity with the Western Maine market is a strong plus
- Strong commitment to customer service and business development
Our robust benefits package includes but is not limited to:
- Defined benefit plan (pension)
- Health, dental, vision, life, and disability insurance
- Paid vacation and holidays
- Education reimbursement
- 401(k) plan
Location:
- This is based in Farmington, ME and requires regular travel throughout Western Maine with a strong focus in Rangeley, ME
Ready to take the next step in your career? Apply today by submitting a cover letter, resume, and three professional references. This position will remain open until the right candidate is found.
Why Join Our Team?
At Franklin Savings Bank, we value our employees as our greatest asset and are committed to their growth and well-being. We are proud of our culture, where we are dedicated to providing our employees with an environment of caring, comradery, and fun!
In addition, we prioritize our commitment to our communities in which we live and work. We sponsor over 100 events each year and in 2023 we donated more than $500,000 to local non-profits!
Equal Opportunity Employer/Minority/Female/Disability/Veteran
Equal Opportunity Employer/Minority/Female/Disability/Veteran