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Customer Service
Attention:
Please be aware: We will be conducting routine maintenance to our online services on Wednesday June 23rd from 12am to 6am. During this time, Franklin eBranch, Franklin eBranch on the go! mobile app, Business Online Banking, and our Business mobile app may be unavailable. We apologize for any inconvenience.
COVID-19 Updates:
Update as of 6/10/2021
Our Farmington, River Valley, Skowhegan and Rangeley branch lobbies are currenly open for teller transactions. Appointments will still be needed for other banking needs Fully vaccinated individuals do not have to wear masks inside the branch, unless there are coming in for an appointment.
Customers who are not fully vaccinated are asked to continue wearing face coverings. Customers who are fully vaccinated may enter the building without a face covering for their appointment. The health and safety of our employees, customers, and our community continue to drive our decision-making process. Our vaccinated employees are no longer required to wear face coverings while at work. If you wish for an employee to wear a mask at any time during your appointment, please ask. If you do not wish to wear a mask werespectfully ask that you utilize our drive-thru, mobile or online banking options.
As always, online, mobile and telebanking services are available. All other branches will remain open for drive-thru and by appointment transactions. Please do not hesitate to call (800) 287-0752 should you have any additional questions or concerns.
For information on all other branches, updated hours can be found here https://www.franklinsavings.bank/Locations.html. All Franklin Savings Bank branches will remain open to provide ATM and/or drive-up teller capabilities as well as in-person meetings by appointment only.
To make an appointment, please call the branch directly. All branch contact information can be found here https://www.franklinsavings.bank/Contact_Us.html.
Online and mobile banking operations, as well as
Zelle ®, will continue as usual.
For enrollment or assistance, click here for all the information https://www.franklinsavings.bank/eBranch.html.
To use our 24 hour TeleBanker feature, please call
(800) 930-1203 or
visit https://www.franklinsavings.bank/TeleBanker.html
Steps we are taking:
o Our branches, teller stations, offices, and ATMs are cleaned and disinfected regularly.
o We are communicating regularly with our employees to keep them informed and ensure their safety and that of our customers.
o We have instructed all employees who are not feeling well to stay home.
o We have encouraged “social distancing” techniques for our employees and have postponed all company travel.
The Centers for Disease Control and Prevention has provided the following guidance:
o Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
o Avoid touching your eyes, nose, and mouth with unwashed hands.
o Avoid close contact with people who are sick.
o Stay home when you are not feeling well.
o Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands.
Can’t make it into the branch? No problem, you have options.
o Use Online Banking and our Mobile app. For added convenience, we encourage you to learn more about Franklin Savings Bank’s online and mobile banking features, allowing you to bank from anywhere, at anytime, 7 days a week.
https://www.franklinsavings.bank/eBranch.html
o We recommend downloading our mobile app which you can use to deposit checks, pay bills, transfer money, set and receive alerts, and send and receive money through Zelle®.
https://www.franklinsavings.bank/Send_Money_With_Zelle/faq.html o You can also access our branch and ATM locator which has up-to-date hours of operation and status information.
https://www.franklinsavings.bank/Locations.html
Send money P2P with Zelle!
What's New
FSB Teaching Branch at MBHS - Interested in learning more about our program? Take a look at our brochure.
Franklin eBranch On The Go! just got even better!
We've upgraded our mobile app so you send money to friends instantly with Zelle!
Learn More
EMV or "Chip" cards are here.
As we replace our debit cards, they will be replaced with the new EMV or "Chip" card, which adds additional security.
Learn More
View a selection of our mortgage rates. Please call us if you don't see what you you're looking for. We'd love to give you the details for the loan that would best fit your needs!
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