Careers
Career Opportunities
Systems Administrator
Overview
Join the dynamic Information Technology team at Franklin Savings Bank, a valued community partner in Western Maine, as a Systems Administrator. We embody core values of Community, Strength, Integrity, Compassion, and Excellence, driving us to serve our neighborhood and employees with dedication and care. This role is central to ensuring our IT and IS environments remain innovative and forward-thinking, providing the tools necessary for our bank to continue excelling.
Key Responsibilities:
- Advanced System Administration: Manage and optimize a variety of technology systems with a particular focus on Microsoft Server 2019 and later, VMware virtualization, centralized storage, Microsoft 365, and Azure environments, using Terraform for infrastructure as code.
- Information Security: Play a crucial role within our information security framework, ensuring our banking operations and customer data are protected against emerging threats. Your expertise will be vital in shaping our security strategies and practices.
- End-User Support and Collaboration: Provide comprehensive support across all levels, including direct end-user assistance at levels 1 and 2. Your ability to solve problems and support our staff will ensure the seamless operation of our banking services.
- Continuous Professional Development: With access to unlimited training opportunities through StormWind Studios and CBT Nuggets, dedicate yourself to 100 hours of professional development annually, keeping our bank advancing with technology and security practices.
Qualifications:
- Expertise in Systems Administration: With an associate’s degree or equivalent experience, you bring a wealth of knowledge in systems administration, especially in environments such as Microsoft Server, VMware, and Azure.
- Dedication to Professional Development: Your commitment to lifelong learning is evident in your pursuit of at least 100 hours of professional training annually, keeping you and the bank at the leading edge of technology advancements.
- Exceptional Customer Service and Problem-Solving: Your approach combines outstanding customer service with an appropriate sense of urgency, addressing user needs and system issues with a strategic and analytical mindset.
- Leadership in Self-Direction and Prioritization: Autonomy in managing your tasks and responsibilities, with an innate ability to prioritize critical issues, ensures that you consistently meet and exceed expectations.
- Effective Communication: Your communication skills foster collaboration and understanding, ensuring technology initiatives align with departmental and organizational goals, enhancing the overall success of the bank.
Location:
Adaptable Team Player: Ready to work in a dynamic team environment, adaptable to various work configurations, including a full-time on-site or a flexible 3/2 or 2/3 hybrid work model, supporting the needs of the bank and its community.
Why Join Our Team?
At Franklin Savings Bank, we value our employees as our greatest asset and are committed to their growth and well-being. We are proud of our culture, where we are dedicated to providing our employees an environment of caring, comradery, and fun!
In addition, we prioritize our commitment to our communities in which we live and work. We sponsor over 100 events each year and in 2023 we donated more than $500,000 to local non-profits!
Embrace the opportunity to grow with a team where your contributions are truly valued. Apply today at www.franklinsavings.bank/careers and include your cover letter, resume, and three professional references. This position will remain open until the right candidate is found.
Franklin Savings Bank is an Equal Opportunity Employer. All persons shall have the opportunity to obtain employment without discrimination because of race, color, religion, national origin, citizenship, sex, age, disability, handicap, sexual orientation, gender identity, veteran status, military status, or other impermissible criteria.
IT Support & Application Specialist
Overview
Join the dynamic Information Technology team at Franklin Savings Bank, a valued community partner in Western Maine, as an IT Support & Application Specialist. We embody core values of Community, Strength, Integrity, Compassion, and Excellence, driving us to serve our neighborhood and employees with dedication and care. This role is central to ensuring our IT and IS environments remain innovative and forward-thinking, providing the tools necessary for our bank to continue excelling.
Key Responsibilities:
- Efficient Helpdesk Support: You will be at the forefront of resolving helpdesk tickets, ensuring our commitment to excellent service and minimal downtime is met with every interaction.
- Technology Solution Leadership: Take the lead in troubleshooting and implementing technology solutions, particularly supporting Microsoft 365 and Azure environments, to keep our operations running smoothly and securely.
- Upgrade Coordination and On-call Support: Play a significant role in coordinating technology upgrades and participating in our on-call duty rotation. Your efforts will demonstrate our core value of strength, showing readiness and resilience in the face of challenges.
- Branch Support and Collaboration: Provide essential support across our branches, which includes occasional travel within a 125-mile radius from Farmington, ME, ensuring all team members have the technological tools they need to excel.
Qualifications:
- Educational Background and Problem-Solving: With an associate’s degree or equivalent experience in IT support or a related field, you are a proactive problem-solver who approaches challenges with a strategic and analytical mindset.
- Commitment to Lifelong Learning: A passion for continuous improvement, with a commitment to completing 100 hours of professional training annually to stay at the forefront of IT advancements.
- Customer Service Excellence: Demonstrated ability to provide outstanding customer service, acting with an appropriate sense of urgency when addressing user needs.
- Self-Direction and Prioritization: Exceptional ability to self-direct and self-prioritize work tasks, ensuring efficient management of workload and deadlines without compromising quality.
- Collaborative Spirit and Communication: Strong communication skills, both verbal and written, capable of fostering positive relationships within the team and across departments, ensuring seamless collaboration and support.
Location:
Adaptable Team Player: Ready to work in a dynamic team environment, adaptable to various work configurations, including a full-time on-site or a flexible 3/2 or 2/3 hybrid work model, supporting the needs of the bank and its community.
Why Join Our Team?
At Franklin Savings Bank, we value our employees as our greatest asset and are committed to their growth and well-being. We are proud of our culture, where we are dedicated to providing our employees an environment of caring, comradery, and fun!
In addition, we prioritize our commitment to our communities in which we live and work. We sponsor over 100 events each year and in 2023 we donated more than $500,000 to local non-profits!
Embrace the opportunity to grow with a team where your contributions are truly valued. Apply today at www.franklinsavings.bank/careers and include your cover letter, resume, and three professional references. This position will remain open until the right candidate is found.
Franklin Savings Bank is an Equal Opportunity Employer. All persons shall have the opportunity to obtain employment without discrimination because of race, color, religion, national origin, citizenship, sex, age, disability, handicap, sexual orientation, gender identity, veteran status, military status, or other impermissible criteria.
Banking Specialist- Ellsworth
Franklin Savings Bank is looking to add to our amazing team! We have an opening for a Banking Specialist in our newest location in Ellsworth. This position supports the Commercial and Business Solutions teams and reports directly to the Branch Manager.
The Banking Specialist is a dynamic position, with the opportunity to play a vital role in supporting our customer experience by serving our customers in a variety of ways. The person in this role will split their time between Commercial Lending and Business Solutions, and will be the backup for the Teller Line.
Key Responsibilities:
• Prepare, Process, and Maintain Loan Documentation
• Assists lenders with data collection (titles, insurance, appraisals, surveys, financials and any other documentation required for the loan)
• Processing disbursements, extensions and advances on lines of credit
• Prepares documents and responds to customers utilizing Business Online products
• Process customer transactions
• Supporting overall Ellsworth branch activities
Qualifications:
• Strong verbal and written communication skills
• Robust attention to detail
• Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Prior banking experienced desired
Location:
• This position is on site, based in Ellsworth, Maine.
Why Join Our Team?
At Franklin Savings Bank, we value our employees as our greatest asset and are committed to their growth and well-being. We are proud of our culture, where we are dedicated to providing our employees an environment of caring, comradery, and fun!
In addition, we prioritize our commitment to our communities in which we live and work. We sponsor over 100 events each year and in 2023 we donated more than $500,000 to local non-profits!
Embrace the opportunity to grow with a team where your contributions are truly valued. Apply today at www.franklinsavings.bank/careers and include your cover letter, resume, and three professional references. This position will remain open until the right candidate is found.
Franklin Savings Bank is an Equal Opportunity Employer. All persons shall have the opportunity to obtain employment without discrimination because of race, color, religion, national origin, citizenship, sex, age, disability, handicap, sexual orientation, gender identity, veteran status, military status, or other impermissible criteria.
Encompass System Administrator
Franklin Savings Bank is looking to add to our amazing team! We have an opening for an experienced Encompass System Administrator. This position sits on the Residential & Consumer Lending team and reports directly to the VP, Loan Processing Manager & Underwriter.
As our Encompass System Administrator, you will play a vital role in managing, configuring, and optimizing our Encompass environment, ensuring seamless operations and providing exceptional user experiences. Your expertise will support our mission to offer outstanding financial services through innovative technology and personalized customer interactions.
Key Responsibilities:
- Administer and maintain the Encompass loan origination system, ensuring optimal performance and reliability within the Loan Department.
- Collaborate closely with the IT and Mortgage teams to implement updates, integrations, and customizations to meet business objectives.
- Provide technical support, training, and guidance to users, enhancing their effective use of the Encompass system.
- Work directly under the guidance of the VP, Loan Processing Manager & Underwriter to align Encompass system capabilities with strategic lending goals.
- Ensure strict adherence to security standards and compliance regulations in all lending processes.
Qualifications:
- Proven experience as an Encompass Administrator or similar role, with a thorough understanding of the Encompass platform.
- Strong analytical and problem-solving skills, capable of managing multiple projects and deadlines efficiently.
- Excellent communication and interpersonal skills, fostering teamwork and collaboration across departments.
- Familiarity with mortgage lending processes and regulatory compliance highly desirable.
- Encompass Administration Certification is highly desirable.
- Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
Location:
- This position is based out of our main office in Farmington, however we are open to a hybrid arrangement for the right candidate.
Why Join Our Team?
At Franklin Savings Bank, we value our employees as our greatest asset and are committed to their growth and well-being. We are proud of our culture, where we are dedicated to providing our employees an environment of caring, comradery, and fun!
In addition, we prioritize our commitment to our communities in which we live and work. We sponsor over 100 events each year and in 2023 we donated more than $500,000 to local non-profits!
Embrace the opportunity to grow with a team where your contributions are truly valued. Apply today at www.franklinsavings.bank/careers and include your cover letter, resume, and three professional references. This position will remain open until the right candidate is found.
Franklin Savings Bank is an Equal Opportunity Employer. All persons shall have the opportunity to obtain employment without discrimination because of race, color, religion, national origin, citizenship, sex, age, disability, handicap, sexual orientation, gender identity, veteran status, military status, or other impermissible criteria.
Customer Service Representative- Rumford
At Franklin Savings Bank we take pride in our workplace and value our colleagues.
Every day our teams come to work filled with passion to be excellent, to find creative solutions and to positively impact the financial lives of our customers. Franklin Savings is a top-rated community bank, headquartered in the beautiful Western Maine foothills. Our workforce is made up of a highly motivated and experienced team dedicated to superior customer service.
As a Customer Service Representative, you have the opportunity to serve as the first point of contact for our valuable deposit customers and have an immediate impact on exceeding their banking needs and experience.
The successful candidate will:
- work well independently but also thrive in a team environment
- be committed to providing excellent service and building relationships with our customers
- radiate positive energy
- have previous banking or customer service experience
- be pursuing a rewarding career in banking
Our robust benefits packages offers includes but is not limited to:
- health, dental, vision, life, disability
- vacation
- paid holidays
- education reimbursement
- 401(k)
- a pension
Apply today at www.franklinsavings.bank/careers and be sure to include a cover letter, resume, and three professional references.
Equal Opportunity Employer/Minority/Female/Disability/Veteran
Seasonal Customer Service Representative- Rangeley
Are you a customer service rockstar?
We are looking to add a seasonal customer service professional to join our skilled team of Customer Service Representatives in our Rangeley branch. We are looking for an individual who work well independently but also thrives in a team environment, who is committed to providing excellent service, who radiates positive energy, and is looking for an opportunity to start or continue a rewarding career in banking. Banking experience is a plus but certainly not a requirement.
If you want to jump-in and take advantage of this exciting opportunity be sure to include your resume, cover letter, and three professional references. This posting will remain open until the position is filled.
Equal Opportunity Employer/Minority/Female/Disability/Veteran
Equal Opportunity Employer/Minority/Female/Disability/Veteran