We're fighting debit card fraud

Our automated fraud detection center may call you



To protect your account, we monitor your debit card transactions for potentially fraudulent activity which may include a sudden change in locale (such as when a U.S.-issued card is used unexpectedly overseas), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.

If we suspect fraudulent debit card use, we'll be calling you to validate the legitimacy of your transactions. We wish we could call you personally, but we believe it is more important that we can respond quickly to help protect your debit card from fraud 24/7. Your participation in responding to our call is critical to prevent potential fraud and avoid restrictions we may place on the use of your card.

  • Our automated call will verify your identity by asking for your zip code. This is the ONLY identifying information you will be asked for
  • Our automated call will describe transactions and ask you to verify the recent transaction activity on your card
  • You'll be able to respond via your touchtone keypad
  • You'll also be provided with a toll-free number to call should you have additional questions
  • The automated system may transfer you to a fraud analyst if there is an error with the case number, zip code or transaction information. The analyst may ask for your name, address and/or the last 4 digits of your social security number.

Our goal, quite simply, is to minimize your exposure to risk and the impact of any fraud. To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct
phone number and address at all times.

For More Information:

Protect yourself

In the meantime, please be diligent in monitoring transaction activity on your account and contact us immediately if you identify any fraudulent transactions. Here are some additional tips on protecting yourself from debit card fraud.

1. Unless absolutely required for a legitimate business purpose, avoid giving out your:

  • Address
  • Phone number
  • Date of birth
  • Social Security number
  • Card or account number
  • Card expiration date
  • Your PIN is private; never give it out.

2. In stores and at ATMs, always cover your card and PIN, and watch for:

  • Cell phone cameras, mirrors, or other tools used to view cards and PINs
  • People watching your transactions
  • Cashiers taking your card out of sight; take it to the register yourself
  • Any unusual activity at ATMs; if you feel uncomfortable, go to another ATM

3. Online, you should never respond to unsolicited emails that:

  • Ask you to verify your card or account number; such emails are not sent by legitimate businesses
  • Link to websites; such sites can look legitimate but may collect data or put spyware on your computer