Franklin Savings Bank is committed to protecting the security and confidentiality of your account information. As technology changes we will review and monitor our system to ensure your Franklin eBranch sessions are secure.
Franklin Savings Bank uses a monitored firewall and 128-bit encryption to safeguard your Franklin eBranch sessions. A firewall will refuse entry to anyone without proper authorization (Log in ID and Password). The firewall checks to make sure that communications only occur between two approved individuals. Encryption scrambles information as it is transmitted over the Internet to ensure your privacy and confidentiality. We require your browser to support 128-bit encryption.
Your Log in ID and Password serve as your unique personal access to Franklin eBranch. When you log in for the first time, you will be prompted to select a secure Access ID and password. We strongly recommend that you change your password often. Your password can contain no less than six characters and no more than 16, it must contain at least one (1) number and one (1) letter. As an added protection for you, your access to Franklin eBranch will be blocked in the event your password is entered incorrectly on three (3) consecutive attempts. If this occurs please telephone Franklin Savings Bank during regular banking hours (207) 778-3339 or toll-free at (800) 287-0752 to have your access reset.
Because your Log in ID and password can be used to access information about any of your accounts, you should treat your password with the same degree of care and secrecy that you use to protect other sensitive personal financial data. Do not give your password, or make it available, to any other person.
If you leave your computer unattended or move to an unsecured site or forget to exit when you have completed your secure Franklin eBranch session, we will automatically end your session after 15 minutes of inactivity. You cannot use your browser "back" button to return to a "logged in" status.
What can I do to protect my personal financial information on my computer and mobile phone?
Banks use a combination of safeguards to protect customer debit card data, which allows us to detect unusual spending patterns and protect accounts. But you, the customer, also play an important role in safeguarding your personal financial information on your computer and mobile device. Below are a few tips and suggestions to better keep your information secure and private.
- Install and keep updated anti-virus software, firewall and anti-spyware software. While some carriers preload AVS on smart phones, some do not. Ask your carrier about yours.
- Set your computer’s operating system and browser to “automatic download” to ensure your operating system and browser include the latest security updates.
- Do not respond to unsolicited emails requesting personal information and do not download attachments on unsolicited emails. We will never contact you by email asking for your password, PIN, or account information. Only open links and attachments from trusted sources.
- Be aware of smishing attacks (spoof text messages) with links to sites that download malicious software or install fraudulent apps on your smartphone. Remember, we won’t ask for sensitive information from you via text or email ... EVER. We suggest you download Franklin eBranch On The Go! using the links directly from our website www.FranklinSavings.Bank.
- Watch your bluetooth connection on your smartphone! While your bluetooth can be handy for hands-free calling, you ought to close it when you are not using it and decline unexpected requests to pair, even if they appear to be from a familiar source. Regular paired devices won’t ask to connect. Bluesnarfing is when information is stolen from a wireless device through a Bluetooth connection. If you didn’t initiate it, don’t accept it.
- Use strong passwords and change them at least three times a year. The best passwords are long and complex, using at least 8 characters and incorporating a combination of numbers, symbols and letters. Avoid birthdays, pet names and simple passwords like 12345.
- Don’t share your passwords with family members. Friendly theft -- theft by someone the victim knows -- is the most common type of identity theft or fraud. Be mindful of who has access to your personal information.
- If you lose your mobile device, immediately contact Franklin Savings Bank so that we can suspend your Franklin eBranch On The Go! access on the lost device. We also suggest taking advantage of screen lock security, using a PIN, pattern, or facial/thumb recognition (not available on all devices) to better protect your sensitive information. Make sure to also contact your wireless provider.
- Continually monitor your accounts. Check account activity often, instead of waiting for the monthly statement. You are the first line of defense because you know right away if a transaction is fraudulent. If you notice unusual or unauthorized activity, notify your bank right away.
- Should you become a victim of identity theft, file a police report and call the fraud unit of the three credit-reporting companies. Consider placing a victim statement in your credit report and make sure to maintain a log of all the contacts you make with authorities regarding the matter. Write down names, titles, and phone numbers in case you need to re-contact them or refer to them in future correspondence.
- For more advice, contact the FTC’s ID Theft Consumer Response Center at 1-877-ID THEFT.
If you have questions or desire additional information about our security please contact the Security Officer at:
Franklin Savings Bank
PO Box 825, 197 Main Street
Farmington, ME 04938
(207) 778-3339 or toll-free (800) 287-0752
Contact Franklin Savings Bank